Oct 2021 Edit 2: That one camera that drained batteries? I decided to flip through the files before I formatted things and sell this system. It recorded lots of 4-5 minute videos that were frozen. The picture moves (and the timestamp in the corner of the video updates) for...
Oct 2021 Edit 2: That one camera that drained batteries? I decided to flip through the files before I formatted things and sell this system. It recorded lots of 4-5 minute videos that were frozen. The picture moves (and the timestamp in the corner of the video updates) for 2 seconds, then it freezes and I have 4 more minutes of it frozen. Computer plays it for 4 minutes, but the timestamp never changes and the video is frozen. So weird. Does explain the battery drain.
Oct 2021 Edit: I''m throwing in the towel and getting rid of these. I had one camera whose battery was draining in a week wile the others lasted multiple weeks. Add that to the buggy notifications /video recording ("You had motion at 12:15! We didn''t record a video!") and it''s not worth the hassle any more. I will give them credit that I found out the microSD card (in the central hub, the cameras do not have one) stored the videos clearly labeled and in an mp4 format and not something proprietary. That''s nice if you need to get the original file to the police or something. Anywho, I''m formatting the card, cleaning the cameras, and getting rid of this system. I''m disappointed given the Lorex reputation and the price.
Aug 2021 Edit: Lorex updated the firmware on the cameras and base. I don''t know what they fixed (everything below is still the same), but the nighttime vision is now noticeably worse. I''ve given it a few weeks hoping they''d notice this on their own and push out another update, but that has not happened.
Before the firmware update, at the start of a nighttime clip (so it''s using the camera''s IR light to see) it was a bit too bright and washed out, then within a couple of second dropped down to a good level of illumination for the rest of the clip. So, not awesome, but not bad. AFTER the firmware update, it starts off at a pretty good level of illumination/exposure (yay!), then a few seconds in, goes darker than heck for a couple of seconds, then recovers just as the clip ends. So, now I can kind of see what triggers the camera as it is on the edge walking past, then the picture goes dark as it''s right in front of the camera, and then the camera recovers just in time for me to see the tail end of whatever it was. This is consistent for ALL nighttime video clips, regardless if it''s a deer at 4 feet or a possum at 15 feet that triggers it. It''s terrible. Hopefully they''ll correct this behavior in the next firmware update.
July 2021 Edit: Lorex has added an email alert for low batteries, yay! That''s the only good thing to report. I have one camera burning through it''s battery weeks faster than the others (and, below I said they take at least 4 hours to charge, it''s darn near 8-- even on a fast charger). I think it is due to false alerts, but see the last two photos I added-- most video alerts I get are empty for this camera (and, less frequently, on the other cameras). The video thumbnail will sometimes even show a deer smack in the middle-- so clearly it triggered on motion-- but it will tell me "no recordings" when I tap on it. It''s frustrating. Something triggered it, many times it will save an updated thumbnail even, but there will be no video to play. Also, if a camera battery dies, you are unable to play any saved videos-- which is ridiculous since the videos are stored on a microSD card on a central hub and not on the individual cameras. My rating is unchanged, I still can''t recommend this system.
June 2021 Edit: Still having the alert and no video issue with these. Also, logged in the other day to find out that 2 of my 3 cameras were offline and apparently I missed the new low battery notification. Also, because Lorex didn''t go with USB-C, each battery takes over 4 hours to charge. I think it''s closer to 6 hours, but I lost track of time. I''ll try to keep an eye on the actual charge time for my next update.
Late May 2021 Edit 2: So, while there is a battery low notification now, there is no notification if your main hub goes offline. When that happens, your cameras can be fully charged, but without the hub, you''re dead in the water. Also, the alert for new video that you can''t watch still happens a month plus into owning this. See the screenshot-- clearly there were some deer in the first few clips-- the thumbnail updated-- but when I tap on any of the items in that list, I get a No Video Found error. This is for all of my cameras, every day. Some clips will play, more than 50% will not play and there is no workaround (like using a PC, etc.) to try and figure out what caused the camera to give you a motion alert. I still cannot recommend this system. Lorex can do better and I am disappointed that this system was not better tested and vetted prior to being released.
May 2021 Edit 2: What?! I got a low battery alert! Heaven forbid, Lorex is actually adding features that should have been there prior to release. On the flip side, I have one camera battery that is draining 3 times faster than the others and I am still getting a load of alerts during the day (my fault, sensitivity is purposely set high to aid in capturing nighttime critters) without any recorded video (Lorex''s fault and they don''t know why).
May 2021 Edit: Lorex Tech Support actually reached out to me, so I guess my issue was finally escalated to their US offices at some point. I''m bumping this to two stars, but I can still not recommend the system until more bugs are sorted out. I appears that the camera system has stopped trying to rename itself (it''s kept the same name for a week now), but all of the other issues persist. The guy that helped me on the phone was pleasant suggested deleting and re-adding the system to my phone-- and I will try that, but I doubt that will fix any issues. For the other issues I raised, he said he would voice the concerns to the app developers, but that there were no fixes at the moment.
I have an existing, wired Lorex system and love it, so I was excited to order this system and expand my camera coverage. While this system has much potential that may be addressed in a firmware update, it is currently plagued by too many software bugs and quirks for me to recommend it. On top of that, I just spent over 30 minutes on the phone with tech support, and had to call 4 times after they hung up on me 5-10 minutes into the first three calls-- and at the end of the final call, they had no useful suggestions and did not resolve any issues.
April 2021 Edit: I added a couple more good/bad points about this system below, but my overall recommendation of Do Not Buy is unchanged.
-Clean, modern looking design
-Easy to pair wifi cameras to the main hub (press a button, select the camera that pops up 10 seconds later)
-Super easy to pair with phone app (take a picture of a QR code on the hub, that''s it)
-When it records video, it is clean, crisp, good quality
-Good IR illumination at night
-Good video recording at night (no false alerts)
-Recordings are stored on a microSD card on at the hub (not in the cloud, not on the camera)
-When it does record, playback is clear even if your camera connection is spotty (since it is playing from the hub)
The bad/Everything else:
I''m going to number these paragraphs so it''s easier to follow.
1) I''m CONSTANTLY getting false alerts during the day. The app has a grid overlay on the video where you can select what zones to look for motion in. I have only the immediate foreground selected (and have excluded the trees, sky, etc.) and during the day, I am constantly getting motion alerts. I wouldn''t mind, except when I go to the list of alerts (where you can tap on them to play video), 95% of them give me a "no recorded video" error. I''d guess it''s the trees moving, but it could also be someone casing out my property. There''s no video, so I don''t know.
2) Tech support is useless. I was hung up on 3 times today 5 to 10 minutes into each call without warning. On the 4th time I got the first lady again (I had to call from a different number to get through, what the heck Lorex) and she was super flustered and made up all sorts of excuses. I believe they are hanging up on me because they aren''t able to help (due to the lack of internal documentation on this system) and they are being graded on how long the calls last.
3) These are so new Tech Support has no documentation for the techs to even reference on these and they have so far refused to escalate to support that has information on these. On my 4th call, 10 minutes in she told me to change the sensitivity setting and call back in later. Look, I don''t care if I get 100 alerts a day, as long as there is video. Changing the sensitivity setting will only mask this software problem.
3a) In addition, the tech support wanted me email/user name and password so they could log into the system and poke around. For some products I am okay with this, but it was clear that the reason she was asking is because she had no info on her end and had zero idea what she was up against or how it worked. She didn''t even grasp that these fed back wirelessly to a central hub. That''s not a mark against her, but it is a serious mark against Lorex for rolling these out without giving proper training to the folks that will help support and troubleshoot these systems.
4) These are made mostly out of plastic, and the battery door/cover is thin enough that I worry about long term longevity
5) Batteries did not come charged
6) These can be plugged into the wall, but they arrived one cable and wall plug short of being able to plug in all the units. On top of that, this was all delivered in a plain cardboard box (no commercial packaging), but that may be because it was part of the testing program.
7) While setup was pretty easy, there were nearly no paper instructions. Only 1 small brochure that was minimally useful
8) I have these at the edge of my very large yard and they are probably on the edge of the wifi range. So, to access live view, it takes 5-10 seconds to initially load and it is a very poor quality image. If I select HD, there''s so much data to stream that sometimes it will never load even after 1-2 minutes. This may not be an issue if you have these inside or closer to the main hub.
9) The system keeps renaming itself. I changed the name of it, and the next day it''s back to "Wireless System". I''ve tried changing the name half a dozen times, but it resets on it''s own every time. I have given up on this.
10) The camera mounts are that same, thin, brittle feeling plastic. Again, I worry about the long term longevity. The aren''t secure from theft and these cameras take seconds to remove, however many systems with truly wireless (battery) cameras also have this flaw.
11) There is no low battery alert. I went to check in on my cameras one morning and one was dead. I had received no alert about it that it was low on battery or had disconnected. Heck, all three could have disconnected and if you aren''t paying attention you may be days or weeks without them running.
12) You can play back the video on your phone, but you can''t directly download a clip. It wants you to start playing the clip, then hit a record button to start saving that bit of the clip (and that will save it to your phone). There is always a delay for it to start recording the clip you want to save, so no matter how fast your trigger finger is, you won''t be able to save the first 1-2 seconds of the clip-- which is also when the most motion often occurs since this is right when the camera woke up due to motion
13) In addition to the app, I use Lorex''s software on my PC for my wired cameras. It''s not awesome, but it''s pretty good. This same software can find my wireless camera system and displays the IP addresses of everything (so it knows it is there), but for the life of me I cannot connect to it via my PC to see playback or change any settings. So I''m stuck with the small screen on my phone for all operations
14) It''s not USB-C and the batteries take ages to charge. It''s 2021, why wouldn''t you use USB-C?
I was going to give this 2 stars and include a video (apparently I have armadillos here!) as when it works, it''s pretty nice. But looking at the laundry list of issues above and the total lack of support from Lorex (after calling in multiple times), I can''t recommend this in any fashion whatsoever and I don''t want someone just to see my video and go "oh, that''s a good quality video!". This system has good potential, but there are far too many issues to ignore. If they come out with a firmware update and sort a significant portion of these issues, I will happily update my review. Until, stay away from this system.